TERMS AND CONDITIONS 

  1. Reservation and Payment:
    • To confirm your reservation, kindly make a 50% deposit of the total charges.
    • The balance must be paid two (2) weeks prior to your arrival.
    • All deposits are non-refundable.
  2. Changes and Cancellations:
    • For Sipadan trips, permits must be issued at least 7 days before the date, and no changes or rescheduling are allowed once the slot is confirmed.
    • Date changes for activities are allowed at least 1 month before the arrival date, subject to availability.
  3. Payment Details:
    • All cheques should be crossed and made payable to Borneo Jungle River Island Tours Sdn Bhd.
    • When making online transfers, include the booking number in the REFERENCE or PAYMENT DETAILS.
    • Share your payslip/receipt once the payment is completed.
  4. Liability:
    • Our company is not responsible for any loss, damage, or injury during transfer/accommodation beyond our control.
    • The company reserves the right to make necessary changes beyond its control.
  5. Kitchen Rules:
    • Our kitchen strictly follows a NO PORK policy.
    • Inform us in advance of any food allergies or special diets (vegetarian). Please remind us again upon arrival.
  6. Activity Inclusions and Exclusions:
    • Prices include Jetty fee, Marine Park fee, Guide fee, Equipment for snorkeling or diving, and Lunch for activities.
    • Prices exclude airport transfer, accommodation, Sidemount equipment, Long Fins for Free diving, Photo services, Dive computer, personal necessities such as medicine, and insurance.
  7. Jetty Assembly Schedule:
    • Sipadan Route: Before 8 am.
    • Mabul Route: 8 am - 8.20 am.
    • Mataking Route: 8.15 am - 8.30 am.
    • TSMP Route: 8.15 am - 8.30 am.
    8. Note:
  • All trips and activities are contingent on weather conditions and permit availability at the time of booking.